Midcity Group has supported the Australian insurance industry with reliable, end-to-end building repair solutions across residential, commercial and industrial sectors.
35+ years
Midcity Group has built a sustainable and expert Construction business driven by innovation, capability, and consistent growth.
2,000+ partners
Qualified trade partners - that partner with us, enabling fast, efficient, and scalable service delivery.
6 branches
Strategically located across Australia, co-located with OCS to combine resources and deliver enhanced outcomes.
Services
What we do
End-to-end insurance repair and building solutions, delivered with speed, quality and care.
Building Reinstatement & Construction
End-to-end project delivery from assessment through to completion, including scopes, reporting and cost management.
01
24/7 Emergency Make Safe
Immediate response to protect assets, mitigate damage and support customers at their most critical time.
02
Reactive & Remedial Maintenance
Fast, cost-effective solutions to prevent further damage and maintain asset integrity.
03
Major & Complex Loss
Specialist capability to deliver large-scale commercial and industrial insurance projects.
04
Restoration & Cleaning
Water, fire, storm and mould remediation services backed by professional restoration expertise.
05
Sectors
The sectors we work in
Delivering specialist solutions across diverse sectors.
Residential
Responsive claims delivery with a customer-first focus.
From emergency make-safes and storm damage to everyday residential building repairs, we act quickly to protect properties from further loss, minimise disruption and coordinate the right specialists for each repair.
Responsive claims delivery with a customer-first focus.
From emergency make-safes and storm damage to everyday residential building repairs, we act quickly to protect properties from further loss, minimise disruption and coordinate the right specialists for each repair.
Experienced delivery for complex commercial projects across education, retail, industrial, aged care and more.
Our project teams coordinate repairs, catastrophe response, refurbishment and fit-out works with a focus on quality, reliability and minimising disruption
Experienced delivery for complex commercial projects across education, retail, industrial, aged care and more.
Our project teams coordinate repairs, catastrophe response, refurbishment and fit-out works with a focus on quality, reliability and minimising disruption
Specialist expertise for complex multi-owner properties and building matters.
Our team is experienced across high-rise apartments, townhouses, home warranty claims and specialist rectification works, providing accurate, efficient solutions for strata stakeholders.
Specialist expertise for complex multi-owner properties and building matters.
Our team is experienced across high-rise apartments, townhouses, home warranty claims and specialist rectification works, providing accurate, efficient solutions for strata stakeholders.
Careful restoration and reinstatement that respects a building’s original character while meeting contemporary requirements. We work with heritage consultants and local authorities, applying specialist materials, techniques and craftsmanship to preserve the integrity and legacy of heritage properties.
Careful restoration and reinstatement that respects a building’s original character while meeting contemporary requirements. We work with heritage consultants and local authorities, applying specialist materials, techniques and craftsmanship to preserve the integrity and legacy of heritage properties.
Explore our recent projects and insights across residential, commercial and catastrophe response work.
Building Reinstatement & Construction
Creating flexible learning spaces through thoughtful library design
Midcity delivered a three-week library upgrade project, transforming an underutilised section of an existing open-plan library into two functional seminar rooms designed to support small group learning, staff meetings and student collaboration.
Delivering a seamless transformation in a live environment
Midcity Group successfully delivered a high-quality foyer refurbishment at one of Sydney’s most prestigious educational institutions, transforming a tired entry space into a modern, welcoming environment while maintaining uninterrupted day-to-day operations.
Retaining wall replacement improves safety and durability
Midcity Group was engaged by an education and community facility to replace an ageing timber sleeper retaining wall that had reached the end of its service life. The existing wall was showing significant deterioration and required a safe, durable and low-maintenance replacement solution.
Midcity delivers insurance repair, restoration, construction and disaster recovery services across Australia. We work with clients, insurers, brokers, property managers and strata managers to repair, restore and rebuild damaged or ageing properties.
We provide end-to-end solutions ranging from emergency response and make-safe services through to full restoration, refurbishment and complex property reinstatement.
Key sectors include:
• Residential & Strata
• Commercial Offices
• Retail & Shopping Centres
• Industrial & Warehousing
• Education & Childcare
• Healthcare & Community Facilities
• Aviation & Transport Infrastructure
• Government & Public Assets
• Hospitality & Accommodation
• Major & Complex Loss Projects
Yes. Midcity provides a 24/7 emergency response and make-safe service for residential, commercial and industrial properties across Australia. Our specialist teams respond rapidly to incidents including water damage, fire, storm, impact damage, escape of liquid, vandalism and other property emergencies to minimise further damage and secure affected assets.
Midcity operates across Western Australia, New South Wales, ACT, Victoria and Queensland.
An insurance repair builder specialises in restoring and repairing properties that have been damaged by an insured event, such as a flood, fire, storm, escape of liquid, impact damage or other unforeseen incident. Working closely with insurers, loss adjusters and property owners, they assess the damage, identify the cause, prepare detailed scopes of work and provide repair cost estimates to support the claims process.
Once approved, the insurance repair builder manages the entire repair and reinstatement process, coordinating trades, suppliers and project activities to ensure the property is restored safely, efficiently and to the required standard. From emergency make-safe services through to final completion, an insurance repair builder provides end-to-end project management, helping property owners return their homes or businesses to pre-loss condition as quickly as possible.
Yes. Midcity has the capability, resources and contractor network to support events and large-scale disaster recovery projects.
During surge events, we can rapidly mobilise additional estimators, supervisors and approved trade partners across our national network.
Yes. Midcity delivers commercial construction, refurbishment, remedial building and asset improvement projects in addition to insurance-related works.
Clients choose Midcity for our proven expertise, responsive service, national reach and practical approach to complex building challenges. We combine clear communication with quality workmanship to deliver reliable outcomes across insurance, restoration and construction projects.
Midcity provides access to a customer portal, with a unique claim link issued at the start of each claim. The portal allows you to view key milestones, track claim progress and send enquiries or updates directly to our team.
Your excess is payable once your claim has been approved by your insurer. Payment can be made by credit card by calling 1300 523 555, or by direct deposit using the details shown on the excess invoice issued by our office.
You can contact Midcity through the customer portal using the unique claim link provided at the start of your claim. Alternatively, you can call our office on 1300 523 555 or email enquiries@midcitygroup.com.au for assistance with your repairs or any concerns.
Repair contract documents must be signed before any repair work can begin. They confirm the agreed scope of works, set out the relevant terms and conditions, and ensure all parties understand and accept the repair arrangements.
Yes. When we email your documents, they will include a DocuSign link so you can review and sign them electronically.
A Scope of Works is a detailed document that outlines the repairs to be completed at your property. It is prepared by our estimator after the property inspection and emailed to you once your claim has been approved.
You can contact Midcity through the customer portal using the unique claim link provided at the start of your claim. Alternatively, you can call our office on 1300 523 555 or email enquiries@midcitygroup.com.au for assistance with your Scope of Works.
Whether you need to temporarily move out will depend on the scope and extent of the repairs. Our team will let you know if relocation is required. In many cases, you may be able to remain in your home, although access to some areas may be restricted for safety while works are underway.
Want to find out more?
Whether you need support with an insurance claim, building repairs or a complex project, our experienced team is ready to help you find the right solution.
