Who are Midcity
Midcity Group has provided repair services specifically tailored to domestic and commercial insurance clients for over 35 years. We have a successful track record in the delivery of both high-volume/low-value domestic claims, and large and complex rectification work in the commercial sector.
Our industry experience, specialist expertise, and 'superior service' culture allows us to deliver on our commitment to exceeding our client's expectations regarding industry-leading service and cost outcomes.
Our people are the reason for our success, and we have continued to develop and secure the best management, administration and supervisory talent available.
This highly integrated team is complemented by our proven trade base and suppliers, who have been vetted in accordance with our strict criteria before being accepted as part of our network. This ensures a consistent claim experience, delivering quality outcomes in a cost-effective and timely manner.
History
Midcity Group is an in-house team of specialist construction and insurance experts. Operating since 1986, Midcity initially focused on plumbing, electrical and services.
Acquired by OCS Services (OCS) in 2012, a subsidiary of OCS Group who are one of the world’s leading international facilities service providers.
Importantly, OCS Group now comprises over 130,000 staff, delivering over 70 different services to 20,000 customers worldwide – which means Midcity Group enjoy the necessary operational and financial stability to provide peace of mind to their Clients and Customers.
Our Values
Care, Safety, Trustworthy and Expert.
Midcity Group is a people business and our Values of Care, Safety, Trustworthy and Expert are our DNA. They guide everything we do, and everything we don’t do. They represent us at our best.
By living our Values, we focus not just on what we do for our customers but how we do it, delivering great service that demonstrates our care and safety, and how we are trustworthy and expert, time after time.
We celebrate those who place our Values at the heart of their day-to-day roles through our internal recognition schemes and on our external communication channels, inspiring not only our colleagues across the globe, but our customers too.
Our quality management system is accredited to ISO9001. Processes and outcomes are subject to internal audit controls and thorough independent scrutiny. We follow robust, documented and regularly reviewed Standard Operating Procedures (SOPs), allowing our clients to benefit from proven best practice.
SOPs cover all areas of our business including:
-
Service delivery
-
Human resources
-
Contract management
-
Financial management, and
-
Health and safety.
All aspects of service delivery are expected to conform to these procedures. Compliance is checked as part of a rolling audit programme overseen by our regional Capability and Compliance Managers.
Quality
Health & Safety
Midcity Group understands that in today’s demanding environment, where speed and quality solutions are the norm, that the security and safety of all staff, suppliers, clients, customers and the public are paramount.
We have a strict, integrated and regulated management system that fully incorporates work health and safety (WHS) processes, meets the requirements of ISO 45001, and has been independently certified by International Certification bodies. This means the elevated risk environment normally associated with our industry is comprehensively managed and reduced.
Examples of our comprehensive health and safety programme include employment of appropriately accredited and qualified personnel, regular training in hazards and controls within ISEA's and Safe Practices of all our people and subcontractors, the use of WHS systems and regulated internal and external induction and safe working sessions.
Sustainability
Midcity Group is committed to operating responsibly and carefully consider the potential impact our activities have on the environment and our communities.
OCS Australia, which includes Midcity Group, has published their fifth OCS Australia & New Zealand Sustainability Report. The report highlights our achievements, challenges and many lessons we’ve learnt during 2022.
Most notably, in 2022, OCS Australia worked with Toitū Envirocare, to audit our business, offsetting our carbon emissions, and achieving Toitū net carbonzero certification for the second year.
Whistleblowing Policy
As a member of the OCS Group we are committed to openness and accountability. Our colleagues are encouraged to raise concerns without fear of reprisals. Learn more here.
Privacy Policy
Midcity Group understands that in today’s demanding environment, where speed and quality solutions are the norm, that the security and safety of all staff, suppliers, clients, customers and the public are paramount. Read about it here.
HSEQ Policy
Midcity Group is committed to the HSEQ processes including relevant objectives, targets and legislative standards of its people and its services. Read our policy here.