Who are Midcity
Midcity Group has provided repair services specifically tailored to domestic and commercial insurance clients for over 35 years. We have a successful track record in the delivery of both high-volume/low-value domestic claims, and large and complex rectification work in the commercial sector.
Our industry experience, specialist expertise, and 'superior service' culture allows us to deliver on our commitment to exceeding our client's expectations regarding industry-leading service and cost outcomes.
Our people are the reason for our success, and we have continued to develop and secure the best management, administration and supervisory talent available.
This highly integrated team is complemented by our proven trade base and suppliers, who have been vetted in accordance with our strict criteria before being accepted as part of our network. This ensures a consistent claim experience, delivering quality outcomes in a cost-effective and timely manner.
History
Midcity Group is an in-house team of specialist construction and insurance experts. Operating since 1986, Midcity initially focused on plumbing, electrical and services.
Acquired by OCS Services (OCS) in 2012, a subsidiary of OCS Group who are one of the world’s leading international facilities service providers.
Importantly, OCS Group now comprises over 130,000 staff, delivering over 70 different services to 20,000 customers worldwide – which means Midcity Group enjoy the necessary operational and financial stability to provide peace of mind to their Clients and Customers.
Our TRUE Values
Our guiding prinicples.
Having easily understandable and universally applicable values is crucial because they are a foundational guide for decision-making – providing a clear framework for all colleagues, ensuring consistency and alignment with the company’s goals across diverse teams and geographies.
Our TRUE Values are a vital navigational tool for OCS, steering our actions and strategies as we work towards our vision and mission. They help create a unified culture, fostering a sense of purpose and direction among colleagues and ensuring that every decision aligns with our core principles.
Inspired by our TRUE Values, we’ve developed a set of commitments we all sign up for when joining OCS. Alongside those values, this alignment is essential for maintaining our brand’s integrity and achieving our long-term objectives.
Trust
Honesty, consistency and excellence.
Built and maintained through transparency and communication.
Respect
People, planet and purpose.
The starting point and ongoing position for all our interaction and impact.
Unity
Inclusive, diverse and together.
One team working for the betterment of each other and the environment.
Empowerment
Dynamic, driven and agile.
Providing the tools and skiills to do more and achieve great things.
Our quality management system is accredited to ISO9001. Processes and outcomes are subject to internal audit controls and thorough independent scrutiny. We follow robust, documented and regularly reviewed Standard Operating Procedures (SOPs), allowing our clients to benefit from proven best practice.
SOPs cover all areas of our business including:
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Service delivery
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Human resources
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Contract management
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Financial management, and
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Health and safety.
All aspects of service delivery are expected to conform to these procedures. Compliance is checked as part of a rolling audit programme overseen by our regional Capability and Compliance Managers.
Quality
Health & Safety
Midcity Group understands that in today’s demanding environment, where speed and quality solutions are the norm, that the security and safety of all staff, suppliers, clients, customers and the public are paramount.
We have a strict, integrated and regulated management system that fully incorporates work health and safety (WHS) processes, meets the requirements of ISO 45001, and has been independently certified by International Certification bodies. This means the elevated risk environment normally associated with our industry is comprehensively managed and reduced.
Examples of our comprehensive health and safety programme include employment of appropriately accredited and qualified personnel, regular training in hazards and controls within ISEA's and Safe Practices of all our people and subcontractors, the use of WHS systems and regulated internal and external induction and safe working sessions.
Sustainability
Midcity Group is committed to operating responsibly and carefully consider the potential impact our activities have on the environment and our communities.
As a division of OCS Australia, we’re delighted to share our 2023 OCS Australia and New Zealand ESG Report, which is aligned with the ESG strategy of our parent company, OCS Group.
In 2023, we advanced our sustainability goals, obtaining the Toitū net carbonzero certification for the fourth consecutive year and moving all of our Australian offices onto green energy solutions. Our initiatives also included extensive community support and employee development programmes.
Whistleblowing Policy
As a member of the OCS Group we are committed to openness and accountability. Our colleagues are encouraged to raise concerns without fear of reprisals. Learn more here.
Privacy Policy
Midcity Group understands that in today’s demanding environment, where speed and quality solutions are the norm, that the security and safety of all staff, suppliers, clients, customers and the public are paramount. Read about it here.
HSEQ Policy
Midcity Group is committed to the HSEQ processes including relevant objectives, targets and legislative standards of its people and its services. Read our policy here.